Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed with King of Coffee are processed and delivered.

Order Processing
Orders are usually processed within 3–5 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery and Collection
Deliveries
All orders are delivered within South Africa through our chosen delivery partners.
Estimated delivery times once dispatched:
Main centres and regional areas: 3–5 business days
Outlying and remote areas: 5–7 business days
Delivery timelines are estimates and are not guaranteed.
A physical address and contact number are required for all deliveries.

Collection

Customers may arrange to collect orders directly from our premises by prior agreement.

Shipping Rates and Tracking
Shipping costs are calculated according to the applicable delivery rates.
A tracking number will be shared once your order has been dispatched, where available.
Shipping rates are displayed at checkout or confirmed by our sales team for wholesale clients.
Delivery Conditions
Customers must ensure that someone is available to receive the order.
Accurate delivery details are essential.
Failed deliveries due to incorrect information or unavailability may result in additional delivery fees.
If your order is damaged, incomplete, or missing, please refer to our Refund and Return Policy.

Liability and Delays

We are not liable for delays caused by:

Delivery service operational issues
Traffic or routing constraints
Weather conditions, strikes, or force majeure events.

Once an order has been handed over to the delivery provider, delivery risk transfers in accordance with the applicable delivery terms and conditions.

Contact

For shipping-related enquiries:

Email: accounts@kingofcoffee.co.za